Support
Last updated: 22 July 2026
Need help with Doment — the app or the agency CRM? Here’s how to reach us and answers to the most common questions.
We typically reply within 1–2 business days. Please include a short description of the problem, and — for the app — your device and iOS version.
Using the property app
Do I need an account?
No. You can browse and search every project without signing in. An account is only needed to save projects so they follow you across devices.
How do I sign in?
Use Sign in with Apple or Sign in with Google on the Saved or Settings screen. We never see your password. If you use Sign in with Apple and hide your email, that’s fully supported.
How do I delete my account?
Open Settings → Delete Account in the app and confirm. This permanently removes your account and your saved projects. You can also email [email protected] to request deletion.
A price or detail looks wrong.
Property figures are compiled from public Dubai Land Department records and third-party sources, and each is shown with its source and a confidence level. They can be incomplete or out of date, so always verify independently. If something looks clearly wrong, tell us at [email protected] and we’ll look into it.
Is this financial advice?
No. Doment is an information tool, not investment, financial, or legal advice. See our Terms.
Using the CRM (for agencies)
I run an agency — how do I get started?
Sign in with Google; a private workspace is created for you as its owner. Add your leads and what they’re looking for, and the assistant can help you match properties, build proposals, and track deals and finances. Invite your team from Settings → Team.
How do my team members join?
An admin invites them by email from the Team page and gives each a role (admin, manager or agent). Roles decide what each person can see and do; you can deactivate a member at any time without losing the records they created.
How do plans and billing work?
The CRM is offered on monthly plans — see the pricing page. Each plan includes a number of active users and a monthly AI allowance. Changing or cancelling a plan never deletes your data; features above your plan simply become unavailable until you upgrade.
A client wants to stop receiving messages.
They can reply STOP to a WhatsApp message (in any language) or click unsubscribe in an email. They are added to your workspace’s do-not-contact list automatically and won’t be messaged again unless they opt back in (reply START). Admins can view and manage this list in Settings → Do-not-contact list.
How do I export or delete my agency’s data?
Email [email protected] from your workspace owner or admin address and tell us what you need; we’ll help you export or permanently delete your workspace data.
Privacy
See our Privacy Policy for exactly what we collect and how it is handled.
© 2026 Doment. Doment is an independent product and is not affiliated with, endorsed by, or partnered with the Dubai Land Department or any developer or brokerage.